Privacy Policy

RELOVE PRIVACY POLICY Updated 1.1.2023 

This privacy statement describes how Relove Oy ("Relove") processes the personal data of customers and potential customers. 

We collect your personal data when you shop in our online store, subscribe to our newsletter, or engage with us in any other way. 

The information we collect may include data you provide during online purchases or campaign participation. Additionally, we process personal data that is collected when you use our online services (such as cookies, location data, and IP addresses). Normally, this information can only be associated with you with the help of additional details. 

We process your personal data to fulfill orders, manage customer relations, and provide and improve our services. The collected data helps us analyze our customers' preferences and desires. 

The collection of personal data during orders is necessary for the execution of the orders. Furthermore, the processing of certain personal data, such as data related to complaints and direct marketing consents, is based on legal obligations. 

Failure to provide certain personal data may result in us being unable to fulfill your order or enter into an agreement with you for the sale of our products; in other words, we may not be able to sell our products to you. 

We may disclose personal data to our partners, such as payment service providers, for processing payments made on the relove.fi online store. You can find more information about how our payment service provider, Klarna, uses your data here: https://www.klarna.com/fi/tietosuoja. 

We process your personal data to provide customer service and send customer communications. Moreover, within the limits allowed by law, we send electronic direct marketing based on consent or customer relationship, and we use your personal data to target marketing efforts specifically to your interests, for example, by using Meta pixels on our website. 

We respect your privacy in all our processing activities. Whenever possible, we process pseudonymized data and segment data. We do not process data that can be directly linked to you unless it is necessary to achieve the purposes of the processing. 

You have the right to influence how we process your personal data. You have the right to withdraw your consent to the processing of personal data, the right to access your personal data, and the right to rectify, erase, restrict, and transfer your data to another data controller. Additionally, you have the right to object to the processing of personal data and the right to lodge a complaint with the data protection authority. 

From time to time, we may make changes to our privacy practices based on our own operations or changes in legislation and interpretation practices. We recommend that you regularly review our privacy information to stay informed about any potential changes. 

When we make changes to our privacy practices, we will notify them on our website. 

For privacy-related matters, you can contact us via email at verkkokauppa@relove.fi. 

Relove Oy, Business ID: 2746112-2