RELOVE PRIVACY NOTICE
Last updated: 14 July 2026
This Privacy Notice describes how Relove Oy ("Relove", "we", "us", or "our") processes the personal data of our customers and prospective customers.
We collect your personal data when you shop in our online store, subscribe to our newsletter, or otherwise interact with us.
The information we collect may include data that you provide when making purchases in our online store or participating in campaigns. We also process personal data that is collected automatically when you use our online services (such as cookies, location data, and IP addresses). This information can generally only be linked to you with the aid of additional information.
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We process your personal data to fulfill orders, manage customer relationships, provide our services, and improve them. Processing the collected data also helps us analyze our customers' preferences and interests.
We require the personal data collected in connection with your orders in order to fulfill our contractual obligations and process your purchases. In addition, the processing of certain personal data, such as information related to complaints and direct marketing consents, is based on our legal obligations.
We also process personal data to administer prize draws on the basis of the agreement between Relove and the participant. Personal data related to prize draws will be deleted immediately after the prize draw has ended, unless there is a legal basis for retaining the data, such as accounting or other statutory obligations.
If you choose not to provide certain personal data, we may be unable to process your order, enter into a contract with you for the sale of our products, or provide our products to you.
We disclose personal data to our service providers, such as our payment service provider, for the purpose of processing payments for purchases made through the relove.fi online store. You can read more about how our payment service provider Klarna processes your personal data here: https://www.klarna.com/fi/tietosuoja.
We process your personal data to provide customer service and send you customer communications. In addition, where permitted by law and based on your consent or our customer relationship with you, we may send you electronic direct marketing communications. We also use your personal data to personalize marketing that is relevant to your interests, for example through Meta Pixels on our website.
We respect your privacy in all of our data processing activities. Whenever possible, we process pseudonymized data and aggregated or segmented information. We do not process data that can directly identify you unless it is necessary for the purposes of the processing.
We retain job applications for 12 months.
You have control over how we process your personal data. You have the right to withdraw your consent to the processing of your personal data, the right to access your personal data, and the right to request the rectification, erasure, restriction of processing, or transfer of your personal data to another data controller. You also have the right to object to the processing of your personal data and the right to lodge a complaint with the competent data protection authority.
We may update this Privacy Notice from time to time, for example due to changes in our business practices, applicable legislation, or regulatory guidance. We recommend that you review this Privacy Notice regularly to stay informed of any updates.
When we make changes to this Privacy Notice, we will notify you by publishing the updated version on our website.
If you have any questions regarding data protection or the processing of your personal data, please contact us by email at verkkokauppa@relove.fi.
Relove Oy Business ID: 2746112-2