Online Store Returns

Online store order return

• If you want to return a product ordered from our online shop, you must do so within 14 days of receiving the delivery.

• To return an order you must fill in the return form here.

• We charge a 9,90 € return fee for returns within Finland and a 19,90 € return fee for returns within Europe, which we will take into account when processing the refund. We will refund the payment using the same payment method that was used for the original order.

• Please note that refunds usually take around 1-2 weeks to process.
  If you wish to return the product you ordered, please do the following

Matkahuolto parcel office or parcel machine or Matkahuolto home delivery:

1. Make sure that the product is in exactly the same condition as when delivered.

2. Fill in the return form within 14 days of receipt of the order. You can find the return form here.

3. Send the return within 14 days of receipt of the order.

4. Carefully pack the order in the original packaging.

5. Attach the return label that came with your order to the package.

6. Take the parcel to a parcel machine or parcel point.

8. When the order arrives back to us, we will check the condition and issue a refund using the payment method of your original order. Please note that refunds usually take 1-2 weeks.

If you have any questions or need assistance, please contact our customer service team at verkkokauppa@relove.fi.

If you want to return your order to Bulevardi Showroom :
1. Make sure that the product is in exactly the same condition as when you bought it.
2. Fill in the return form within 14 days of purchase. You can find the return form here.
3. Deliver the return within 14 days of purchase to our Boulevard showroom during opening hours. You can find us at Bulevardi 3 (street level at the corner of Bulevardi and Yrjönkatu).
4. Once the return has been delivered back to us, we will check its condition and issue a refund using the same payment method. Please note that refunds usually take 1-2 weeks.

If you have any questions or need assistance, please contact our customer service team at verkkokauppa@relove.fi.